1.1. Please read our Privacy Policy carefully before using the website and the application (“Service”) operated by R.M. VYA SOCIAL LIMITED, including its’ employees, officers, directors, affiliates, agents and representatives, (“we”, “us”, “our”).
1.2. This Privacy Policy sets out how we use and protect your personal data that you provide to us, or that is otherwise obtained or generated by us, in connection with your use of our Service. For the purposes of this Privacy Policy, ‘we’, ‘us’ and ‘our’ refers to the Service, and ‘you’ refers to you, the user of the Service.
1.3. We value your personal data and strive to protect and apply all the reasonable measures to keep your personal information secure. Our Service reviews its data protection practices complying with applicable laws and regulations.
2.1. This Privacy Policy sets out our policies regarding the collection, use and disclosure of personal data we receive from users of the Service. This Privacy Policy is incorporated into our Terms and Policies, and therefore governs your use of our Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.
2.2. The term “personal data” in this Privacy Policy shall mean any information that identifies or could reasonably be used to identify an individual.
2.3. The Privacy Policy complies with the provisions of the EU General Data Protection Regulation (“GDPR”).
2.4. Please contact us at contact@vya.com.co for any questions relating to this Privacy Policy or requests in respect of personal data.
3.1. The Service allows you to search for items, log-in to your profile and view other profiles and/or galleries.
3.2. The above information might also be visible to search engines, including but not limited to the photos that you post. When you use our Service we will collect and/or process certain information about you.
3.3. This Privacy Policy sets out how we collect, use and share information that identifies you or is associated with you. Our main goal in collecting such data is to provide you with a safe and personalized experience, and we will only collect information we deem necessary for this purpose.
3.4. By setting up an account with us or using and accessing the Service, you consent to the use of your personal information as described herein.
3.5. You should also be aware that we use cookies to store and access information whilst providing the Service.
3.6. The information we collect about you comes from the way you engage with us: providing us with information in the course of registering for and/or using the Service, including but not limited to: completing a form, listing an item, subscribing to our mailing lists or other marketing communications, or taking an action on the Service (such as when you comment on or like an item, perform a search, communicate with other users of the Service, or engage in an exchange), registering via a 3rd party for example Apple, Google and Meta and their subsidiaries, engaging with us through our Service, etc.
4.1. Personal information, contact details e.g. name, surname, e-mail, date of birth, profile image, dress/clothing images location, clothing brands, clothing size, clothing colours and/or patterns, etc.
4.2. Special categories of personal information.
4.3. Other personal data relevant to our services or interaction.
4.4. Details created or received in the course of our interaction.
For Google initiated registrations we will be supplied with a unique token to link your account, your email address, first name, last name, gender, date of birth, profile picture, dress images, dress brand, dress size, dress colour, favorite dress. We may be provided with other information from time to time but will inform you of this change.
For Apple initiated registrations we will be supplied with a unique token to link your account, your email address, first name and last name, gender, date of birth profile picture, dress images, dress brand, dress size, dress colour. We may be provided with other information from time to time but will inform you of this change.
When you contact us directly, e.g. by email, message through the Service (in-app messages), contact forms. We will also record comments and opinions you express when responding to surveys, entering competitions, taking part in promotions we run or that you post on our community boards or other message areas. We will use your comments and opinions to in the legitimate interests of addressing your queries, issues and concerns and improving our products and services.
If you choose to use our in-app messaging functionality to message other users of the Service, we may access and review your messages to make sure you uploaded legit and not misleading images and/or regarding a concern or dispute users raise and to resolve such disputes and if we have reason to believe the messages may contain evidence that you have breached our Terms and Policies.
Where you create an account with us we will hold your user name and password details in the legitimate interests of keeping your account secure.
You are responsible for all actions taken with your username and password, and we recommend that you do not disclose your user name and password to any third parties. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf, so you should change such password immediately and notify us of any unauthorised access to your account.
We, and our third party analytics providers, process this data:
We use information about your device in order to optimise the presentation and functioning of our Service to you on your device and in the legitimate interests of ensuring that banned users are not able to access the Service by creating a new account.
Where you give us consent, we will collect and use information about your location, sometimes together with other personal information, to provide features of the Service that are relevant to you and your location. For example, this can include ensuring you only search for items that are for sale in your local area. If you change your mind about allowing us to use information about your location in the future, you can update your preferences in your settings.
Users of our Service could sometimes provide information that is associated with you such as comments, feedback and likes relating to your items and messages they send to you. Other users may also share information relating to an item they have exchanged with you on the Service but this will not result in any information that was not already public, being made public.
We will use information about fraudulent or criminal activity relating to your use of our Service for the legitimate interests of detecting and preventing fraud or crime and to comply with our legal obligations.
We shall not request from you any personal information, which is deemed sensitive data, including without limitation, information regarding religious or other beliefs, physical and mental health details, sexual life, racial or ethnic origin, trade union membership and/or offences, and we ask users of the Service not to supply us or any other user with any sensitive personal information, given the nature of the Service and that user profiles and comments are visible by other users. Where you do provide sensitive personal information to us on the Service you hereby confirm that you are deliberately making this information public of your own volition and accept that we may request that you remove such data from the Service.
Where you allow us to in your operating system settings, we will send you notifications relating to the Service. You can change your push notification preferences at any time in your account settings.
We or our advertising partners may show advertisements to you on the Service or on other websites. To do this we or our advertising partners may collect information about how you use the Service or the types of other web pages, content and ads you, or others who are using the device you connect to this Service, interact with, visit or view. The information collected might also include the IP address of the device you connect to the Service. Such data may be exchanged between us and our advertising partners to measure the success of advertising campaigns. We or our advertising partner use the information that is collected to make sure adverts you see either on the Service or other websites or apps (where our partner has advertising space) are more relevant to you.
The techniques our advertising partners use do not use obvious identifying information such as name, address, email address or telephone number. This information is used to recognise the device you are using but not to identify you as a named individual.
Any other purpose agreed by or notified to you.
6.1. The Service is designed to help you interact with other users of the Service. As a result of this some of the information generated through the Service is shared with other users of the Service as described below.
6.2. When you create an account on the Service a user profile will be generated for you that makes the following information publicly available: user name, country and city location, details about the items/dresses/clothing in your gallery. If you add any of the following information to your profile this will also be made publicly available: profile picture, dress image, location, dress brand, dress size, dress colour, favorite dresses.
6.3. When you list an item for sale on the Service information you add to your gallery it will be made publicly available such as the item photograph, item description and above information.
6.4. Several of your activities on the Services are public by default, e.g., when listing a dress, its size, colour, and brand.
6.5. Law enforcement, regulators and other parties for legal reasons – third parties who we are under a legal obligation to disclose your personal information to or who we need to disclose your personal information to protect our rights, property or safety or the rights, property or safety of others, detect and investigate illegal activities and breaches of any agreement we have with you.
6.6. We do not disclose information about identifiable individuals to anyone else except as set out in this Privacy Policy and subject to applicable data protection legislation.
6.7. We may provide third parties with aggregate statistical information and analytics about users of the Service but we will make sure that no one can be identified from this information before we disclose it.
7.1. If you wish to deactivate your account your personal information will be deleted after a reasonable period of time so that we can complete any activities already initiated or where we have a need to retain your personal information for legal or technical reasons (including back-up systems) for example to retain proof for the enforcement of our rights, and to enable the other party to a transaction to access records of past swaps/exchanges.
8.1. Personal information is protected at all stages of data processing and being safely kept by us under the strict requirements emanating from the GDPR. Data shall not be used for any other purposes, apart from those above and those associated with your requests. Those will be erased when no longer needed in relation to your requested services.
8.2. right to access: the right to request certain information about, access to and copies of the personal information about you that we are holding (please note that you are entitled to request one copy of the personal information that we hold about you at no cost, but for any further copies, we reserve the right to charge a reasonable fee based on administration costs); and
8.3. right to rectification: the right to have your personal information rectified if it is inaccurate or incomplete; and
8.4. in certain circumstances, you will also have the following rights:
8.5. To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in section below. We may need to request specific information from you when you exercise your rights to confirm your identity and to speed up our response. We may not be able to fulfil your request if we are not able to identify you.
8.6. Most of the personal information we hold about you is either available directly from viewing your account and looking back over your own activities or is available from the social networks that you have connected to our Service. If you think that there is other personal information which you think we hold, please contact us using the contact details set out below. Please provide as much information as you can about the personal information you are looking for and we will be happy to try and help you find it.
9.1. Our Service is only available to persons aged 18 and over.
9.2. The Service is not directed to persons under 18 and we do not knowingly collect personal information from children under 18. Children under 18 years of age are prohibited from providing any personal information to the Site. If you become aware that your child has provided us with personal information without your consent, then please contact us using the details below so that we can take steps to remove such information and terminate the child’s account. In such case you are liable for your child’s actions and/or omissions.
10.1. If we need to provide you with information about something, whether for legal, marketing or other business related purposes, we will select what we believe is the best way to get in contact with you. We will usually do this through email, or by placing a notice on the Service. The fact that we may send notices to you will not stop you from being able to opt out of certain types of contact as described in this Privacy Policy.
11.1. We reserve the right to amend or remove the Privacy Policy or any part of it at any time without notice (temporarily or permanently) and you confirm that we shall not be liable to you for any loss or damage resulting from such change or removal. Please review the Terms and Policies periodically to keep up to date with any updates.
12.1. Most of the Personal Data is stored electronically, and access is carefully managed and appropriately restricted. Any hard copies of processed Personal Data are held in secure cabinets with restricted access. Please note that information received over the internet or from personal emails may not always be secure. Thereafter we shall not liable for corrupted information received from unreliable sources.
13.1. Please contact us at contact@vya.com.co if you have any questions about our Terms and Policies or if you have any issues accessing the Service.
This acceptable use policy sets out the terms between you and us under which you may access our Service.
Your use of our Service means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our Terms and Policies.
1.1. You may use our Services only for lawful purposes and in accordance with this policy. You may not use our Service:
1.2. You also agree:
2.1. We may from time to time provide interactive services on our Service, including, without limitation to chat rooms and/or bulletin boards.
2.2. We will do our best to assess any possible risks for users (and in particular, for children under 14) from third parties when they use any interactive service provided on our Service, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our Service, and to the fullest extent legally permitted we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
2.3. The use of any of our interactive services by a person under 14 is subject to the consent of their parent or guardian. We advise parents who permit their children to use any interactive service on our Services that it is important that they communicate with their children about their safety online.
3.1 These user content standards apply to any and all material which you contribute to our Service (contributions), and to any interactive services associated with it.
3.2 The standards apply to each part of any contribution as well as to its whole.
3.3. Contributions must:
4.1 Failure to comply with this acceptable use policy constitutes a breach of these terms of use. We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our Service. When such a breach has occurred, we may take such action as we deem appropriate.
5.1 We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be subject to modification or supplemented by other terms or notices published elsewhere on our Service.
It is important that you read these terms and conditions carefully. If you do not agree with any of these terms and conditions, you must discontinue your use of the website and the application.
A. Introduction
R.M. VYA SOCIAL LIMITED operates a peer-to-peer platform where users can display their dresses/clothes/items to potential users/swappers, and which allows them to swap and/or exchange items using the VYA application (“App”) which we make available for download through the Apple App Store and/or Google Play Store app store on your mobile device, other device, computer or via our website (collectively the “Service”). You can search for items, log-in to your profile and view other profiles and their gallery.
The Service (“we”, "our, “us” or “VYA”), is operated by R.M. VYA SOCIAL LIMITED, a company incorporated in Cyprus with registration no. ΗΕ 437745 and with registered office at Chrysanthou Mylona 1, Panagide Bldg. 2nd floor, office 1, 3030 Limassol, Cyprus (“Company”).
This End User License Agreement (“Agreement”) is between you and the Company and governs use of this app made available through the Apple App Store and/or Google Play Store. By installing the App, you agree to be bound by this Agreement and understand that there is no tolerance for objectionable content.
If you do not agree with the terms and conditions (“Terms”) of this Agreement, you are not entitled to use the App and/or the Service.
1.1 The App is licensed, not sold, and R.M. VYA SOCIAL LIMITED reserves all rights not expressly granted in this Agreement. Subject to the terms and conditions hereof, we grant you a personal, nonexclusive, non-transferable, non-sublicenseable, limited license to download and use the Application on a mobile device that you own or control.
1.2 By using the Service you indicate that you accept and are bound by these terms of use (“Terms”) and agree to comply with all applicable law and regulations. If you do not agree to these Terms, please refrain from using our Service.
You may not copy, modify, adapt, translate, reverse engineer, make alterations, decompile, disassemble, or make derivative works based on the App and/or the Service, except as otherwise permitted by law; or use, rent, loan, sub-license, lease, distribute or attempt to grant other rights to the App and/or the Service to third parties. Including but not limited to, you shall not distribute or make the Service available over a network where it could be used by multiple devices at the same time.
You must be at least eighteen (18) years old and are not prohibited by law from accessing or using the Service. If you are a parent or legal guardian, and you allow your child or dependant to use the Service, then these terms apply to you, and you are responsible for your child’s or dependant's activity on the Service.
4.1 To access our Service, you must register with us and set up a profile/account with a username and password (“Account”, “Profile”). We encourage you to use “strong” passwords (passwords that use a combination of upper- and lower-case letters, numbers and symbols) with your Account.
4.2 By creating an account with us and/or using and accessing the Service, you agree to and accept these Terms and Policies in their entirety. If you do not agree to these Terms and Policies, you may not use the Service.
4.3 Access to our Service is permitted on a temporary basis and we reserve the right to withdraw or amend our Service and its material without notice. We will not be liable if for any reason our Service or any part of it or them is unavailable at any time or for any period.
4.4 You are responsible for making all arrangements necessary to access and view Service and should ensure you have up to date anti-virus software on any device from which you access the Service.
4.5 You are responsible for ensuring that all persons accessing our Service through your internet connection are aware of these Terms and Policies.
4.6 We specifically reserve the right to withdraw access to the Service and/or cancel any order if you fail any credit or fraud prevention check or where we reasonably suspect fraud or money laundering by you or someone using your account.
4.7 Any personal information that you provide to us to become a User/ Swapper or after registration will be held and used in accordance with any consent obtained from you and the terms of our Privacy and Cookies Policy.
4.8 Profile Deletion Procedure:
We also have the right to disable any user identification code or password, suspend or cancel your registration with immediate effect, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of any of our Terms and Policies. If you know or suspect that anyone other than you knows/uses your username or password, you must notify us immediately via email at contact@vya.com.co
The headings are for reference only and do not affect the interpretation of the Terms and Policies.
Your privacy is important to us. You should read our Privacy Policy to understand how we collect, use and share information about you. You should also read our Cookie Policy to understand how we use cookies within the Service.
7.1 In order to ensure VYA provides the best experience possible for everyone, we strongly enforce a no tolerance policy for objectionable content. If you see inappropriate content, please report it as offensive.
7.2 Inappropriate content includes but is not limited to posting images of items other than dresses and/or images such as screenshots of another app, website, catalog or that are misleading, images that are blurry or partial images or images that display nudity and/or prohibited items.
7.3 Prohibited items list, includes but is not limited to:
7.4 Miscellaneous: These Terms set out the basic terms of the proposed collaboration and are not intended to be exhaustive. The users understand and agree that this Policy does not address all matters and we any item we believe is harmful to the VYA community will be removed.
7.5 All use of Service must comply with our Acceptable Use Policy (“AUP”), which is supplements our Terms and Policies and is incorporated herein by reference. By accepting the Terms of the Service, you agree to comply with all and any subsequent modifications thereto. Violation of the AUP and/or any other supplementary agreement to the Terms and Policies shall be considered a material breach of this Agreement.
8.1 You represent and warrant that:
You agree to indemnify and hold harmless R.M VYA SOCIAL LIMITED and its affiliates, officers, directors, employees, consultants, agents and anyone providing information or software used in the App and/or the Service from any and all claims arising from, related to, or incidental to your use of the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use the Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the Service immediately.
The Company may provide you with notices, including those regarding changes to this Agreement, using any reasonable means now known or hereafter developed, including by email or postings in the Service. Such notices may not be received if you violate this Agreement by accessing the Service in an unauthorized manner. You agree that you are deemed to have received any and all notices that would have been delivered had you accessed the Service in an authorized manner.
This Agreement is effective until terminated. We may immediately terminate this Agreement at any time at our sole discretion with or without notice to you. Additionally, your rights under this Agreement will terminate automatically if you fail to comply with any term(s) of this Agreement. Upon termination, all legal rights and licenses granted to you hereunder shall terminate immediately and you shall cease all use of the Application and destroy all copies of the Application. All sections that may be reasonably interpreted to or are intended to survive this Agreement will survive this Agreement.
You expressly understand and agree that our Service and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, inaccurate pricing due to human error, technical error or bug, software glitches etc., damages for loss of profits, goodwill, use, data or other intangible losses resulting from use of the Service, content or any related services.
This Agreement, with the Privacy Policy, Acceptable Use Policy and Cookies Policy and any specific guidelines or rules that are separately posted for services or offers in the Service, contains the entire agreement between you and the Company regarding the use of the Service.
If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. The failure of the Company to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.
This Agreement shall be governed by and construed in accordance with the rules and laws of the Republic of Cyprus. Any legal action or proceeding with respect to this Agreement or in any way related to this Agreement shall be brought in a court of competent jurisdiction sitting exclusively in the Republic of Cyprus.
If you have any questions about these Terms and Conditions, you can contact us at contact@vya.com.co